Pudding will be smooth and creamy and ready to eat. Can be prepared with full cream/low fat/fat free milk as well as milk substitutes (Soy, Almond, Coconut, Any Plant-Based milk). Delicious as a filling when mixed with cream/non-dairy cream.
REFRIGERATION OF PRODUCT
Q: Do I need to refrigerate the Jel and pudding to set? A: No they both set outside the fridge – The jel will set in 60mins and the pudding will set in 5 minutes. We do suggest once set to place in the fridge to keep cold and fresh.
Q: Is it OK not to refrigerate the jel after it sets? Will it spoil? A: Once it sets we always suggest to keep it in the fridge to keep it nice and cold as well as fresh.
If it is an environment that is hot it might re-melt again to become liquid. It should not spoil if left out for a long period of time as long as it is in a cool environment.
Preferably refrigerate to keep it set and fresh for longer.
As pudding is made using milk / Milk Substitute if not eaten all please refrigerate to not spoil.
Q: Can I use a milk alternative to mix my pudding?
A: Yes you can prepare the pudding with Soy, Almond, Coconut, or any Plant-based milk and it will set perfectly. Please see the instructions for the correct measurement to use for the milk alternative.
Q: Does the product contain nuts or could there be cross-contamination?
A: All our products are tree nut/peanut free including our manufacturing plant. Please see Our Facility below for more information.
ARTIFICIAL COLORS / DYE’S
Q: Does your product contain dye’s?
A: All our products are dye free. We pride ourselves on being natural and do not have any artificial colors or flavors. We use natural flavors such as strawberry and natural colors such as beet.
Q: Do you use carrageenan in your Jels?
A: Yes, we use carrageenan in our product, but it is derived from seaweed.
Q: Does the sodium come from the various ingredients or do we add salt in – if we add salt what salt do we use eg: table salt?
A: In the jel, the salt content comes from the seaweed setting agent that we use. In the puddings, we use phosphate emulsifying salt which can be found in all instant pudding desserts and is derived from the phosphate rock in the earth. No table salt is used in our products.
Q: Can you tell me if the citric acid in your jello is derived from corn?
A: Yes, the citric acid is derived from corn and it is GMO-Free.
Q: I see there is Starch in your pudding. What is it derived from?
A: The starch is derived from potatoes and is GMO-free.
Q: Do your products contain soy?
A: Our jel does not contain any soy. Our new formulation puddings do not contain
* Please note that as of January 2020 we have changed the formulation of our pudding. We have removed Soy Lecithin and replaced it with Sunflower Lecithin. When purchasing the pudding please review the pack to determine if you have the old packaging or new packaging as there might still be old packaging in the market until it sells out.
Q: Do you ever check the potassium content in the Jel?
Q: Do you know how much vitamin K1 or K2 is in this product?
A: THERE IS ZERO VITAMIN K in any of our products.
Q: I am wondering if fruit can be added to Simply Delish Jel as it can be to Jello.
A: Yes, you can add whole pieces of fruit to the jel. If you are adding fruit juice just make sure you keep within the exact measurements and you should be fine. Also, avoid adding high acid fruit/juice such as lemon or pineapple as this will prevent the dessert from setting.
Q: What are the calories for each product?
A: The Jel is only 6 calories per serving.
The pudding is around 25 calories per serving.
Q: Is the calorie indication on your package correct? Does it include milk calories as well? The milk portion has more calories than what you indicate the pudding portion calorie is. Or should one still add the milk portion on top of that?
A: When working out calories or macros of the product please take into account the calories/macros of the milk/milk substitute you are using. The packaging nutritional table is the dry ingredients or if mixed with water.
Q: I see the total carbs, the dietary fiber, and the sugar alcohols. It says 10g total carbs per serving on the pudding Is this the amount of carbs left after already subtracting fiber and sugar alcohols.
A: The carbs stated on the packaging of our Simply Delish pudding show 10g total carbs, but once you take off the dietary fiber and sugar alcohol, the total amount of carbs is 4g Net carbs (as is stated on the packaging).
Q: The Jel states 0 net carbs yet the back of the package states 4 carbs. Please explain?
A: The carbs stated on the packaging of our Simply Delish jel show 4g total carbs, but those carbs are derived from 4g Sugar alcohols. Once you take off the sugar alcohol, the total amount of carbs is 0g Net carbs (as is stated on the packaging). Please note that our old packaging did not show sugar alcohol in total. We have updated our entire range to show the sugar alcohols. This should be hitting the shelves soon. Please visit the Jel section and below to view the new image of the updated nutritional panel.
Q: Does your product contain Dextrin?
A: Yes, some pudding flavors do contain Dextrin. We use sugar-free Dextrin in our products.
Q: Does your product contain Maltodextrin?
A: No, we do not have this ingredient in our range of desserts.
* Please note that as of January 2020, we changed our emulsifier from Soy to Sunflower Lecithin in order to make an allergen-free claim. (When consuming your product please review the pack to see if you are consuming a new or old formulation)
Q: Do your products contain MSG?
A: There is no MSG in our range of desserts
Q: Is Simply Delish range of desserts VEGAN
A: Yes, our entire Range is 100% Vegan. We do not have any animal, fish, or dairy ingredients in our range of desserts.
My Order is not exactly what I wanted. What is Simply Delish return policy?
We want what you want. If you didn’t get what you wanted, send it back!
We accept unused, unopened items, purchased exclusively from Simplydelish.net. Returns must be received at our San Diego location within 30 days of delivery.
To return your product, please mail your product to: 6370 Lusk Blvd. Suite F108, San Diego California US 92121
You will be responsible the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of any shipping charges will be deducted from your refund.
Please allow up to 7 business days from receipt of your returned items for your refund to be processed. If you have any questions, please reach out to us at [email protected]
Can I return products I purchased from a retailer of Simply Delish?
We only accept returns for items purchased on Simplydelish.net. If you want to return an item you purchased from a retailer, please contact that retailer directly for information on their return policy.
Can I return Simply Delish products that I purchased online to an official retailer?
Products purchased on Simplydelish.net must be returned directly to us and not to a retailer.
SHIPPING & PAYMENTS
What Forms of Payment does Simplydelish.net accept?
We accept Visa, MasterCard, American Express, Discover, PayPal and Apple Pay!
How do I know if my order was placed successfully?
You must be excited to receive your new Delicious Dessert! We are excited for you!
After your order is submitted, you will be directed to a confirmation page with your order number. If you’ve reached this page, it means we’ve received your order and it is being processed. Once your order is shipped, you will receive an email letting you know your product is on its way.
How much does shipping and handling cost?
US Shipping is Free with any order of 6 or more boxes of Simply Delish. A flat rate of $5 will be charged for any orders containing less than 6 boxes of desserts. Additionally, customers in Alaska and Hawaii will be charged a flat rate of $15.
When will I receive my order?
The mail carrier we use depends on the weight of the order and distance to destination. We fulfill orders next day and the expected transit time is 1 – 8 days.
If located on the West Coast, you can expect an average transit time of 1-3 days.
Orders going to the East Coast can expect an average of 3 – 5 days.
Feel free to reach out to us with any questions or concerns regarding shipping pricing and transit times.
Does Simply Delish ship internationally?
We currently only ship in the USA, but we welcome any international inquiries. If you would like to ship Simply Delish outside of the USA, please send your inquiry to [email protected]
If ordering in Canada, we have partnered with Natura Market. Please visit link below to order. Please visit link below to order. www.naturamarket.ca
We are also available on many other websites around the world